Privacy Policy

SMS Marketing & Privacy Policy CoolDeep AI, operated by Soulfi Tech Pvt. Ltd. Effective Date: April 01, 2026

Soulfi Tech Pvt. Ltd. ("us", "we", or "our") operates the CoolDeep AI newsletter and related communications (the "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including data collected for SMS marketing purposes conducted via Klaviyo.

By subscribing to our newsletter or providing your phone number, you agree to the practices described in this policy.

Company Information

Soulfi Tech Pvt. Ltd. Unit 615, Hiranandani Signature, Gift SEZ, Gift City, Gandhinagar - 382355, Gujarat, India Email: [email protected]

Information We Collect

We may collect the following types of personal information:

  • First name and last name

  • Email address

  • Phone number (for SMS marketing)

  • Subscription preferences and communication preferences

  • Usage data, including how you interact with our emails and SMS messages

  • IP address, browser type, and device identifiers

  • Any information you directly provide to us via forms, surveys, or email

SMS Marketing

By providing your phone number and opting in to receive SMS messages from CoolDeep AI, you consent to receiving recurring automated marketing text messages, including news, updates, promotions, and other content related to our newsletter and products.

Consent to receive SMS messages is not a condition of any purchase or subscription.

Message and data rates may apply. Message frequency may vary.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent unless you re-subscribe.

For help, reply HELP to any SMS message or contact us at [email protected].

We use Klaviyo to manage and deliver our SMS marketing communications. Klaviyo processes your phone number and messaging data on our behalf. Their privacy policy is available at https://www.klaviyo.com/legal/privacy-notice.

How We Use Your Information

We use the information we collect for the following purposes:

  • To deliver our newsletter and SMS communications

  • To notify you about updates, new content, products, or special offers

  • To respond to your inquiries and provide customer support

  • To analyze engagement with our communications to improve our Service

  • To comply with applicable laws and regulations, including TCPA (Telephone Consumer Protection Act) for US subscribers

  • To prevent fraud, abuse, or other harmful activity

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal data includes:

  • Your explicit consent (for SMS and email marketing)

  • Performance of a contract or subscription agreement

  • Legitimate business interests, where not overridden by your rights

  • Compliance with legal obligations

TCPA Compliance (US Subscribers)

For subscribers in the United States, we collect and use phone numbers for SMS marketing in compliance with the Telephone Consumer Protection Act (TCPA). We only send SMS messages to individuals who have provided prior express written consent. You may revoke consent at any time by replying STOP.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. If you opt out of SMS or email communications, we will retain your number on our suppression list to ensure we do not contact you again.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who process data on our behalf, including Klaviyo (SMS and email delivery), Beehiiv (newsletter platform), and analytics providers

  • Legal or regulatory authorities if required by applicable law

  • Successor entities in the event of a merger, acquisition, or asset sale, with prior notice to you

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies and Tracking

Our newsletter and web presence may use cookies and tracking technologies to monitor engagement, improve our content, and analyze usage. You may adjust your browser settings to refuse cookies, though this may affect your experience.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the data we hold about you

  • The right to correct inaccurate or incomplete data

  • The right to request deletion of your data

  • The right to object to or restrict processing

  • The right to data portability

  • The right to withdraw consent at any time (including opting out of SMS or email)

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our Service is not directed at anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

Security

We implement commercially reasonable technical and organizational measures to protect your personal data. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our newsletter. The updated policy will be effective upon posting, with the revised effective date noted at the top.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact:

Soulfi Tech Pvt. Ltd. Unit 615, Hiranandani Signature, Gift SEZ, Gift City, Gandhinagar - 382355, Gujarat, India Email: [email protected]